Personalised AI to get a complete understanding of your customers

 

Multichannel Customer Feedback Analysis

 

 

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Seamlessly integrates with:Screenshot 2019-08-21 at 17.10.15

AI to automatically analyse your customer feedback

No more guesswork or manual tagging needed.
So that you can focus on solving issues - not wasting time on identifying them.

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Track themes that impact CX over time

Find out how your CX changed, which pain points matter most to your customers and analyse the impact of your implemented changes.

Be two steps ahead of your competition

Track other companies and benchmark your performance against theirs. 

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Focus on the issues that matter most

Identify the impact of your pain points on your customer experience and let AI help you prioritise your issues. 

 

 Integrate all your customer feedback from every channel

 

NPS surveys

Find out what your drivers of advocacy are. Know your customers sentiment and pain points to improve retention.  Learn more

 

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Reviews

Identify themes that are important to your customers to know exactly what makes them happy or unhappy. Learn more

 

 

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Voice Calls

Leverage advanced Speech Analytics to gain insights into caller sentiment. Track agent's performance and address issues upstream. Learn more

 

Social 

Always know what your customers talk about. Allows you to react promptly to trending topics.

 

You would like to know what our AI can do for your other types of customer feedback data? 

 

Contact Us

 

New opportunities for your business

Conversion Intelligence

Understand why certain conversations lead to sales and others don’t.

Sales Opportunities 

Discover new sales opportunities by leveraging pain points of target customers and competitors.

Customer Sentiment

Understand customer frustrations to proactively tackle issues causing churn.

 Vendor Performance

Identify vendors and suppliers causing negative customer sentiment. 

 

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Let data lead the way

Leading-edge AI

Real ROI

Our neural network powered AI platform is designed to help you make sense of customer sentiment ten times faster than any other enterprise platform at a fraction of the price. 

Customizable Insights

Make it your own

Your data is unique, so your insights should be too. With the option to create your own AI models and custom charts, you can make every insight your own. 

Competitor Analysis

Stay ahead

As customer experience becomes a vital differentiator for purchase decisions, benchmark how customers talk about your brand vs. your competitors.

Everything you need to improve CX

Multichannel

Insights from every chat, social post, review, NPS, CSAT survey or voice call.

API Access

Import the insights into your own reporting platform using our simple REST APIs.

Zero Integration

No integration required for public review channels like Trustpilot, Google, Reevoo, Feefo etc.

MI Reports

Beautiful and insightful reports for all the management reporting.

Industry Benchmarking

Select the public channels for your competitors to track against CX benchmarks.

Enterprise Grade

Highly scalable and secure platform to comply with enterprise standards.

Deliver the Customer Experience that your customers want.

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