Seamlessly integrates with:
Identify themes that are important to your customers to know exactly what makes them happy or unhappy. Learn more
Leverage advanced Speech Analytics to gain insights into caller sentiment. Track agent's performance and address issues upstream. Learn more
Understand why certain conversations lead to sales and others don’t.
Discover new sales opportunities by leveraging pain points of target customers and competitors.
Understand customer frustrations to proactively tackle issues causing churn.
Identify vendors and suppliers causing negative customer sentiment.
Our neural network powered AI platform is designed to help you make sense of customer sentiment ten times faster than any other enterprise platform at a fraction of the price.
Make it your own
Your data is unique, so your insights should be too. With the option to create your own AI models and custom charts, you can make every insight your own.
As customer experience becomes a vital differentiator for purchase decisions, benchmark how customers talk about your brand vs. your competitors.
Insights from every chat, social post, review, NPS, CSAT survey or voice call.
Import the insights into your own reporting platform using our simple REST APIs.
No integration required for public review channels like Trustpilot, Google, Reevoo, Feefo etc.
Beautiful and insightful reports for all the management reporting.
Select the public channels for your competitors to track against CX benchmarks.
Highly scalable and secure platform to comply with enterprise standards.
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