Automated Zendesk ticket tagging

SentiSum's AI analytics are built exclusively for Zendesk. Get accurate, granular and real-time ticket tagging and routing natively in Zendesk.

Get a demo to see Zendesk sentiment & topic tagging in action:

Zendesk sentiment analysis

“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”

Director of Customer Service, +$75m revenue eCommerce company

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Read our customer stories →

Real-time topic and sentiment tagging

Quantify reasons for contact in real-time. Login to review the day of contacts, or conduct root cause analysis to create long term change.


Integrate with Zendesk in minutes

SentiSum's AI-powered ticket tagging makes your Zendesk tickets easy to deep dive for root cause analysis. Whether it's chat, email, voice or surveys, we've got it handled.

Chat to us today, we'd love to show you around:

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Multi-level ticket tagging

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Advanced machine learning

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Come to the table with evidence

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Train agents on rising issues

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We maintain tags

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Know ticket drivers in real-time

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Lead continuous improvement

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Decrease resolution time

What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service


"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager

Confidently understand reasons for contact

SentiSum product overview