SentiSum's AI customer service analytics platform turns Zendesk conversations into insight. Understand every ticket with unparalleled granularity, accuracy and timeliness.
Compared to manual tagging & analysis, our AI platform uncovers support ticket insights that are granular, accurate, and infinitely scalable.
SentiSum's AI-powered ticket tagging makes your Zendesk tickets easy to deep dive for root cause analysis.
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Multi-level ticket tagging
Advanced machine learning
Come to the table with evidence
Train agents on rising issues
We maintain tags
Deeply know your customer
Lead continuous improvement
Decrease resolution time