Automated Zendesk ticket tagging

SentiSum's AI customer service analytics platform turns Zendesk conversations into insight. Understand every ticket with unparalleled granularity, accuracy and timeliness.

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Turn Zendesk tickets into detailed insights

Compared to manual tagging & analysis, our AI platform uncovers support ticket insights that are granular, accurate, and infinitely scalable.

Automated Zendesk analytics

SentiSum's AI-powered ticket tagging makes your Zendesk tickets easy to deep dive for root cause analysis.

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Multi-level ticket tagging

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Advanced machine learning

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Come to the table with evidence

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Train agents on rising issues

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We maintain tags

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Deeply know your customer

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Lead continuous improvement

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Decrease resolution time

What our customers say

British Airways

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine, Director of Customer Service


SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.

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Sean Mckee, Director of CX & eCommerce

Leading tyre co.

SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.

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Jack, Contact Centre Manager

Confidently understand reasons for contact

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