SentiSum's AI customer service analytics platform turns Zendesk conversations into insight. Understand every ticket with unparalleled granularity, accuracy and timeliness.
Trusted by global companies
Compared to manual tagging & analysis, our AI platform uncovers support ticket insights that are granular, accurate, and infinitely scalable.
SentiSum's AI-powered ticket tagging makes your Zendesk tickets easy to deep dive for root cause analysis.
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Multi-level ticket tagging
Advanced machine learning
Come to the table with evidence
Train agents on rising issues
We maintain tags
Deeply know your customer
Lead continuous improvement
Decrease resolution time
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.
Sean Mckee, Director of CX & eCommerce
SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.
Jack, Contact Centre Manager