Your Zendesk support tickets are a rich source of customer feedback. With our AI-powered support ticket insights, we'll unlock your Zendesk ticket logs to provide objective, timely insight about reasons for contact. Zero manual tagging.
Tickets tagged inconsistently
Every ticket is tagged with granular topics
Tags need to be cleaned
We maintain useful tags for you
Tags are high-level like 'objection raised'
Tags are granular like 'missing item'
Historical logs are inaccessible
Analyse historical logs in minutes
Reasons for contact reporting is complex
Report reasons for contact with confidence
Automated tagging is rule-based and naive
Tagging is achieved through machine learning and is smart
Tagging is at a singular level
Tagging is hierarchical. You can drill down from high level to specifics.
We'll work with you to train an AI which then improves itself all the time.
With our Zendesk integration, we can uncover insights on all channels, in real-time.
You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback
Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.
Feed contact centre insights to every team across the company with our automated daily digest.
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Director of Ecommerce & Customer experience
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Head of Customer Service, British Airways
"SentiSum took away manual collation of data for why customers contact us. It has helped us drive change without manually having to collate information or feedback on why something needs to improve."
Head of Customer Service, large eCommerce retailer