We'll build you a bespoke AI that we monitor, improve and maintain over time. It's zero effort for you.
You'll get easy, granular insights from all channels, in real-time.
Tackle churn, be proactive to customer friction, conduct root cause analysis, triage tickets, and close the loop.
We're a dedicated Zendesk partner that helps top brands uncover and leverage granular insight from customer conversations. While Zendesk helps you improve your frontline customer communications, SentiSum helps your organisation leverage frontline insight to improve the customer's experience at the root cause. Find us in the Zendesk Marketplace.
Tickets tagged inconsistently
Tags need to be cleaned
Tags are high-level like 'objection raised'
Historical logs are inaccessible
Reasons for contact reporting is complex
Any tagging automation is rule-based and naive
Tagging is at a singular level
Tagging is granular and automatic
We maintain useful tags for you
Tags are granular like 'mouldy chicken' (but tailored to you)
Know drivers of historical logs in minutes
Report reasons for contact with confidence
Tagging is achieved through machine learning and is smart
Tagging is hierarchical. Easily dive deep.
Your Zendesk support tickets are a rich source of customer feedback. With our AI-powered support ticket insights, you'll unlock your ticket logs to provide objective, timely customer insight from Zendesk about reasons for contact.
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.
Sean Mckee, Director of CX & eCommerce
SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.
Jack, Contact Centre Manager
We integrate with any customer contact channel