Break down thousands of Trustpilot reviews in seconds. With automated topic-tagging, you can identify the core drivers of negative sentiment so you can tackle issues at their root. Understand friction points before they create churn.
We'll build you a bespoke AI that we monitor, improve and maintain over time. It's zero effort for you.
You'll get easy, granular insights from all channels, in real-time.
Tackle churn, be proactive to customer friction, conduct root cause analysis, triage tickets, and close the loop.
Your Trustpilot reviews are a rich source of customer insight. With our AI-powered customer feedback software, you'll unlock your review logs to provide objective, timely sentiment and topic analysis from Trustpilot.
Type any word or phrase to pull up all the related customer feedback over any time frame. And we'll build a model to alert you to the words that matter to you.
Report actionable, unbiased insight to the rest of your company on a daily basis.
Our AI understands topic hierarchy and automates multi-level tagging. Uncover granular insight at scale that are easy to deep dive.
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We integrate with any customer contact channel
SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.
Sean Mckee, Director of CX & eCommerce
SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.
Jack, Contact Centre Manager
