Sentiment Analysis Trustpilot
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Topic and sentiment analysis for Trustpilot

Break down thousands of Trustpilot reviews in seconds. With automated topic-tagging, you can identify the core drivers of negative sentiment so you can tackle issues at their root. Understand friction points before they create churn.

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Customers using SentiSum's conversational analytics platform
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How we do it

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We build you a customised AI model

We'll build you a bespoke AI that we monitor, improve and maintain over time. It's zero effort for you.

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Our AI continuously analyses your channels

You'll get easy, granular insights from all channels, in real-time.

Deliver insights to product

Get customer insights that drive real growth

Tackle churn, be proactive to customer friction, conduct root cause analysis, triage tickets, and close the loop.

Deep insights from Trustpilot reviews

Your Trustpilot reviews are a rich source of customer insight. With our AI-powered customer feedback software, you'll unlock your review logs to provide objective, timely sentiment and topic analysis from Trustpilot.

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Uncover customer frictions in real-time
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Remove admin tasks for your CX team
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Share actionable data widely
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Tackle the root of customer complaints
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Makecustomer reviews your superpower
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Close the loop on churn drivers
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Track third party partner performance

Track issues that matter to your brand

Type any word or phrase to pull up all the related customer feedback over any time frame. And we'll build a model to alert you to the words that matter to you.

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Simple and shared, not complex and siloed

Confidently share friction points

Report actionable, unbiased insight to the rest of your company on a daily basis.

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Multi-level, not high level

Drill down to the root cause

Our AI understands topic hierarchy and automates multi-level tagging. Uncover granular insight at scale that are easy to deep dive.

Unified customer insights

Example Trustpilot sentiment analysis


We integrate with any customer contact channel

What our customers say

British Airways

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine, Director of Customer Service


SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.

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Sean Mckee, Director of CX & eCommerce

Leading tyre co.

SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.

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Jack, Contact Centre Manager