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"It's exciting to be able to easily show other departments what's causing huge increases in ticket volume or negative feedback."

Director of Customer Service, +$50m revenue fast-growth company

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Insights & reporting overview

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Sharad Khandelwal, Founder & CEO

"Checkout our free trial and reach out to me below to get a more in-depth demonstration of our software."

Real-time AI tags

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Sharad Khandelwal, Founder & CEO

"Checkout our free trial and reach out to me below to get a more in-depth demonstration of our software."

Auto-prioritisation

Sharad headshot

Sharad Khandelwal, Founder & CEO

"Checkout our free trial and reach out to me below to get a more in-depth demonstration of our software."

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What else you can do with us

Automated tagging

Automate your support ticket tagging and reporting actionable insight with ease.

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100% CSAT insights

Automated, granular CSAT analytics—even when no explanation is provided.

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Smarter prioritisation

Whether the topic is urgent or the customer sounds angry, respond faster to important tickets.

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Intelligent ticket routing

Assign a particular agent or team depending on the topic of conversation.

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Ticket creation

Automatically turn angry reviews or social media comments into tickets to be handled.

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Response auto-suggest

Suggest the right response for the ticket, so agents can respond quickly and efficiently.

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