Sentiment Analysis Intercom
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Automated Intercom topic & sentiment analysis

Our artificial intelligence engine automatically tags each Intercom conversation with multiple topics. You'll know both the topic and senitment of any support ticket, without any manual tagging.

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Customers using SentiSum's conversational analytics platform
British Airways NPSSchuh Customer SupportDHL LogoNew Look LogoNestle LogoZendesk Logo

How it works

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We build you a customised AI

We'll work with you to train an AI which then improves itself all the time.

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Our AI continuously analyses your channels

With our Zendesk integration, we can uncover insights on all channels, in real-time.

Deliver insights to product

You get real-time analytics

You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback

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Easy and unified, not difficult and spread

One place for every channel

Insights from every customer feedback channel in enough detail that you can deep dive the causes of customer friction. Give every team a login.

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Real-time and complete, not ad-hoc and sampled

Confidently report customer insights

Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.

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Simple and shared, not complex and siloed

Get the message out

Our dashboard is accessible to everyone. When teams across the company are fed insight every day, real change can happen.


Quick integration across these platforms and more

Sentiment Analysis ZendeskSentiment Analysis TrustpilotIntercom Sentiment AnalysisSentiment Analysis SalesforceSentiment Analysis FreshdeskSentiment Analysis NPSSentiment Analysis GmailSentiment Analysis Whatsapp
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Trusted by industry-leading organisations

"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Director of Ecommerce & Customer experience

Customer analytics software

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onions

Head of Customer Service, British Airways

Chat analytics software

"SentiSum took away manual collation of data for why customers contact us. It has helped us drive change without manually having to collate information or feedback on why something needs to improve."

James Jones

Head of Customer Service, large eCommerce retailer