Sentiment Analysis Intercom
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Automated Intercom topic & sentiment analysis

Our artificial intelligence engine automatically tags every Intercom conversation with multiple topics. You'll know both the topic and senitment of any support ticket, without any manual tagging.

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Customers using SentiSum's conversational analytics platform
British Airways NPSSchuh Customer SupportDHL LogoNew Look LogoNestle LogoZendesk Logo

How it works

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We build you a customised AI model

We'll build you a bespoke AI that we monitor, improve and maintain over time. It's zero effort for you.

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The AI continuously analyses your channels

You'll get easy, granular insights from all channels, in real-time.

Deliver insights to product

You report customer insight that drives real growth

Tackle churn, be proactive to customer friction, conduct root cause analysis, triage tickets, and close the loop.

Built for Intercom analytics

We're a dedicated Intercom partner that helps top brands uncover and leverage granular insight from customer conversations. While Intercom helps you improve your frontline customer communications, SentiSum helps your organisation leverage frontline insight to improve the customer's experience at the root cause.

Deep insights from customer conversations

Your Zendesk support tickets are a rich source of customer feedback. With our AI-powered support ticket insights, you'll unlock your ticket logs to provide objective, timely customer insight from Zendesk about reasons for contact.

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Uncover reasons for contact in real-time
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Remove admin tasks for support agents
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Share actionable data widely
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Tackle the root of customer complaints
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Makechat analytics your superpower
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Zero manual analytics—the work of 1/2 a FTE
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Multi-level, not high level

Drill down to the root cause

Our AI understands topic hierarchy and automates multi-level tagging. Uncover granular insight at scale that are easy to deep dive.

Unified customer insights
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Simple and shared, not complex and siloed

Confidently share friction points

Report actionable, unbiased insight to the rest of your company on a daily basis.

What our customers say

British Airways

SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine, Director of Customer Service


SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales.

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Sean Mckee, Director of CX & eCommerce

Leading tyre co.

SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve.

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Jack, Contact Centre Manager


We integrate with any customer contact channel

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