Support chat analytics for Intercom

SentiSum's customer service analytics turns every conversation channel into insight. Our AI automates tagging, routing and prioritisation with unparalleled granularity and accuracy.

See our Intercom sentiment analytics in action:

Intercom sentiment analysis

It's exciting to be able to easily show other departments what's causing huge increases in ticket volume or negative feedback.

Director of Customer Service, +$50m revenue fast-growth company

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Real-time topic and sentiment tagging

Compared to manual tagging & analysis, our AI platform uncovers support ticket insights that are granular, accurate, and infinitely scalable.

Replace manual tagging in Intercom

Intercom's in-built tags are inconsistent, inaccurate, and high level. SentiSum flips that on its head using AI to automatically uncover granular, accurate, consistent ticket insights on 100% of your chat logs.

Chat to us today, we'd love to show you around:

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Real-time analytics

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Reduce ticket volume

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Tackle data silos

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Lead business growth

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Ticket delegation

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Remove admin tasks for support agents

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Conduct root cause analytics with ease

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No technical skill required

Product features

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Customised taxonomy

We'll build you a customised tag taxonomy that's specific to your data. That makes our insights uniquely accurate and granular.

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Hierarchical tagging

Our AI tags tickets at multiple levels. From generic, when you want a high level overview, down to the fundamental problem.

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Contextual feedback tagging

When checking in on our platform, you'll be able to see additional context around a problem, like location of the issue.

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Everything complicated is done by us. Our platform is built to be easy to understand by anyone. All you need to do is log in.

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Anomaly alerting

SentiSum flags anomalies in your tickets. So if an issue is suddenly affecting your customers, you'll know and can take preventive action.

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Machine learning

We build you a unique algorithm that is quality assured. It's continuously improved over time by supervised machine learning.

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Real-time insight

Our analytics are refreshed as frequently as you like. You can know new contact drivers instantly.

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Truly multi-channel

We provide real-time analytics on any contact channel. Voice, email, and live chat included.

What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service


"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager