In this post Rushi Luhar, SentiSum CTO, describes how the architecture of the SentiSum platform
has evolved over time and the lessons learnt.
As an executive in charge of contact centre operations or customer experiences within your
organization, there are some things that are beyond your control. These may be service or
product quality, ....
Reviews are everywhere we look. Here are a few enterprises that are leveraging their reviews to
improve their customer's journey....
The ever-increasing rise of digital has had a significant impact on CX. The negative or positive
encounter customers receive across multiple touch points is what identifies an organisation’s
Automating procedures doesn't mean replacing contact center representatives with artificial
intelligence – the robots are not yet coming, well at least not for the expected future as
customers continue to show a clear desire for human interaction....
Written language is a uniquely human ability. Imagining that one-day machines will be able to
comprehend human language was a wild and crazy idea even only a decade ago...
Understanding consumers has been the top most priority of retailers’ agenda for quite some time
now. The rise of the worldwide web has radically altered the way customers find and communicate
with brands and businesses. However the sheer scale of customer
opinion captured is overwhelming....