Blog & News

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Importance of CXM

As an executive in charge of contact centre operations or customer experiences within your organization, there are some things that are beyond your control. These may be service or product quality, ....
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6 big brands who are using feature extraction in the wild

Reviews are everywhere we look. Here are a few enterprises that are leveraging their reviews to improve their customer's journey....
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Changing Customer Expectations

The ever-increasing rise of digital has had a significant impact on CX. The negative or positive encounter customers receive across multiple touch points is what identifies an organisation’s brand success...
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3 ways of boosting your call center performance

Automating procedures doesn't mean replacing contact center representatives with artificial intelligence – the robots are not yet coming, well at least not for the expected future as customers continue to show a clear desire for human interaction....
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The best of both worlds approach to dealing with your unstructured data.

Written language is a uniquely human ability. Imagining that one-day machines will be able to comprehend human language was a wild and crazy idea even only a decade ago...
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Retailers and natural language processing, a match made in heaven?

Understanding consumers has been the top most priority of retailers’ agenda for quite some time now. The rise of the worldwide web has radically altered the way customers find and communicate with brands and businesses. However the sheer scale of customer opinion captured is overwhelming....
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